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Process Management

Thoroughly modeled processes are the basis for an effective and efficient corporate management.

Prozessmanagement –  MSE GmbH – Management-System-Experts

The process model is the enveloping framework for the processes required for corporate management.

By the means of modeled processes sequences as well as their interfaces and interactions are defined. The definition of the relevant process quality objectives supports the achievement of higher-level corporate objectives.

With a systematically effective process management the activities in your company are structured in a targeted manner, thus, reducing the risk of resource waste and quality deficiencies.

Process Management System

A process management system has three basic structural features:

1. Process Model

The process model and process landscape, respectively, map the overall process structure and consist of three types of processes:

  • Core processes
  • Management processes
  • Support processes

Thereby, it is necessary to map the company in an overall process model so that the interactions can be controlled.

2. Modeled individual processes

Input and output are defined for the individual process steps as well as the respective value added, which is carried out according to quality criteria.

Compliance with these quality standards is gathered by means of indicators at the process steps and at the overall process output. Deviations from previously set target values are counter-controlled.

We distinguish between two types of indicators:

  • Indicators related to business transactions (e.g., quality requirements for products)
  • Process-related indicators (e.g., cycle times)

3. Process Organization

Regarding the process organization, two aspects are relevant.

  • Process-oriented primary organization (line organization) In the sense of an interface optimization, the primary organization is adapted to the process model as far as possible.
  • Secondary organization The secondary organization defines superordinate process management functions that are located outside the line organization. Examples of these are the functions of the process management supervisor and the individual process managers.

Implementation of a process management system within your organization

In the process-oriented design of your organization, we first capture the current state of the process management.

Essential test criteria are:

  • Completeness and plausibility of the process model
  • Maturity of the modeled individual processes
  • Completeness and effectiveness of the indicator system

On the basis of the relevant standards a target concept is defined taking into account the specific company requirements.

In the next step, the organizational changes necessary to achieve the target concept are defined and the appropriate measures are derived.

Optionally, we support you in implementing these measures by using proven methods of the change management and the project management.

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