Safe Communication

Essential elements of safe communication are the three-way communication and the application of the phonetic alphabet.

Three-way communication is a communication principle that places emphasis on proper understanding.

1. Way: The instructing person gives a complete instruction to the performer, as the case may be, indicating the objectives, the conditions to be considered and the measures to be taken.

2. Way: The performer repeats the important contents in his own words, indicating his intended measures.

3. Way: The instructor confirms to the performer the correctness of his feedback.

Using the methods of secure communication reduces the likelihood of misunderstandings occurring in the transmission of instructions and possible mistreatments based thereon.

Instructions are clearly formulated, this is supported by the use of the phonetic alphabet if necessary.

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