Managers should bear in mind, that their employees are the most important source for the company’s success. It is not the technological system but the people in it who advance further development through innovation and initiative, thus leading to continued success on the market. For this reason, every manager should give the same attention to the employees than to technology or finance issues.

Managers are role models and father figures to employees; in France they are called “Patron”, literally meaning “protector”. If they want to meet this role, they have to spend time with the employees.

Work Plan for the 2-day Seminar Programme

A Programme for observation and supervision is important, as undesired behaviour patterns of the staff lead to accidents and events.

Work observations should go beyond the evaluation of individual behaviour. The real problem is to identify typical behaviour patterns and to compare them to the expected standard behaviour (that one should have and be aware of) as well as the overcoming of reluctance to actually intervene and give feedback in cases of violations.

Ein Seminar der Arbeitsbeobachtung und Aufsichtsführung beinhaltet die folgenden Elemente:

  • Theoretical basics of work observations; do’s and don’ts; trust, delegation
  • Conducting practical work observations in the field
  • Communication and feedback, instructions as to the expected behaviour
  • Analysis and trends of conducted work observations

Work observations should not consist of nitpicking, but be oriented towards management expectations with respect to staff behaviour.

Naturally, these expectations must be known and adhered to by management itself, providing thus a role model to others.

The actions described here should be communicated within the plant to the staff in time, with the main focus being the staff understanding the purpose of the action.

Work observation is no police work or a sign of distrust, but an opportunity to provide appropriate resources and to avoid accidents and events. The employees should take

Practical Work Observation and Supervision

When arriving at the workplace, the leader explains the objective of the work observation and introduces the observers.

The chosen activity is observed by and feedback is provided (praise as well as criticism) to the employees involved in the work.

If appropriate, the observers check whether the relevant management expectations are known to the staff conducting the work. Also, the observers turn their attention to the availability of the essential resources.

Special emphasis of the discussion is on the communication with employees, questioning techniques, feedback techniques, praise and criticism, compliance with standards, identifying hazardous situations, tolerance of inappropriate behaviour.